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Bearer Club

DRAFT: not yet reviewed by a lawyer. Not legally binding. Do not rely on this text.

Last updated: DRAFT 2026-10-16b

Refund Policy

[TODO(COUNSEL)] review and finalize this policy.

Prepaid credits

  • Unused credits are refundable within 7 days of purchase. Credits you've already used aren't refundable.
  • Credits expire 12 months after purchase.

Membership: 100% Membership Satisfaction Guarantee

  • If you're not satisfied with your membership, we'll refund your membership fee.
  • Window: within 7 days of purchase.
  • Only if you haven't used your account. If you have sent any request to a model, with an API key or in the Playground, within those days, the fee is no longer refundable. After the window it isn't refundable either.
  • How to ask: email support@bearer.club from your account email, or use the request option in your dashboard once available.
  • Exclusions: each person can use the guarantee once. It doesn't apply to an account that broke the Acceptable Use Policy, involved fraud, has a payment dispute (chargeback), or was opened to claim a promotion more than once.
  • If your membership came with a welcome credit and you've used any of it, the membership fee is no longer refundable. If we refund a payment that granted welcome credit, the credit it granted is taken back.
  • Refunds go back to the original payment method.
  • If you paid with a discount code, a refund returns the amount you paid, not the plan's list price.

Renewals, cancelling, upgrades and downgrades

  • Automatic renewal. Member and Executive memberships are annual subscriptions. They renew automatically every 12 months at the then-listed price of your plan, charged to your card on the anniversary of your purchase, until you cancel. We email you 30, 7 and 1 days before each charge.
  • Cancelling. You can cancel any time online in Console > Billing by turning off auto-renew. Your membership and its benefits then continue until the end of the period you paid for. Cancelling does not refund the current period (see the Refund Policy).
  • If a renewal payment fails. If a renewal payment does not go through, we retry it for about 14 days and your membership benefits continue meanwhile. You can update your payment method in Console > Billing at any time. If the payment still fails, your membership ends and Guest pricing applies.
  • Discount codes. A discount code lowers the price of your first membership purchase, and only that first charge. Each code works once, can't be combined with another, and stops working if it expires or is withdrawn. It doesn't apply to upgrades or renewals, which are charged at the then-listed price of your plan. Before you pay, the payment page shows what you pay today, what the plan costs when it renews and, if the promotion includes it, how much usage credit you receive.
  • Welcome credit. A promotion can add usage credit to your first membership. The payment page shows the amount before you pay. It is given once per person, only with a first membership and never on a renewal, it expires 12 months after it is granted and it can't be withdrawn. If we refund the payment that granted it, that credit is taken back.
  • Upgrading. You can upgrade from Member to Executive at any time. You pay the difference in annual fees ($1,999 minus $199 is $1,800), your renewal date stays the same, and Executive prices apply right away, and if your first membership came with a welcome credit, that credit is topped up by the same difference so it matches the higher plan. From then on Executive renews at its then-listed price.
  • Downgrading. A move to a lower plan takes effect at your next renewal, when the lower plan's then-listed price is charged. The difference isn't refunded.
  • When a membership ends. Member prices continue while your membership renews. If you cancel, or a renewal payment still fails after the retries, Guest pricing applies after your end date.
  • Moving to a lower plan doesn't earn a refund of the difference.
  • Cancelling stops future renewals. It does not refund the period you already paid for.
  • A renewal charge can be refunded in full within 7 days of the charge. After that it isn't refundable.
  • [TODO(COUNSEL)] confirm refund rules for renewals requested shortly after payment.

Contact

Refund requests and questions: support@bearer.club.